FAQ’s

Here are some typical questions you might have about how to use our website, however don’t hesitate to contact us with any questions or comments or to add any more FAQ’s to this page. You can send a private message to @greent64 or send email to hello@greenteacoffeedate.com or send us a chat message through the chat widget.

Can I get a refund?

Members who signed up with a trial period are not eligible for a refund after the trial ends and their card got charged. Please be sure to cancel within the trial period if you do not wish to use the site.

We do not offer refunds for subscriptions if members forgot to cancel, and want refund after payment went through. Please be sure to keep track of your subscription renewal date.

How do I cancel membership?

You can cancel your membership by going to https://greenteacoffeedate.com/membership-account/ page and selecting “Cancel” under My Memberships section. This will cancel your membership and revoke your access to the member areas immediately as well as remove your profile from our member feed and search.

Your membership cancellation will trigger the PayPal or Stripe and cancel the scheduled payments. You will receive an email confirmation of cancelled payments. If you have not received a cancellation email within 24 hours, please let us know.

If you cancel your PayPal subscription directly on PayPal website and not actually cancel the membership on Green Tea and Coffee, your membership will be set to expire on the date your subscription was paid up to.

Repeated cancellations

In order to avoid trial period (and refund period) abuse, US and Canada subscription members who sign up and cancel their membership within trial more than once in a short period of time, might not be allowed to re-join our site after 2nd cancellation (within trial or refund period). We will determine if member should be banned after reviewing the sign up pattern. We offer a very reasonable membership price and members who attempt to cancel/re-join repeatedly to avoid the fee, are not able to join anymore.

What happens if my payment fails?

If your payment fails at the fee collection time, PayPal or Stripe will attempt to collect the 2nd payment in few days (approx 5). If the 2nd payment fails, your membership will be cancelled.

Please be advised if your payment has failed and as a result your membership has been cancelled, you are not eligible to simply rejoin and have another trial period. You will be asked to pay the outstanding fee at rejoining.

How do I update my profile photo?

Click on Profile page (on top menu) and then click on Change Profile Photo. You will be asked to upload a photo and crop it to smaller size. There is a minimum size for profile photo and if your photo is too small it might not be accepted. Please keep your images above 150px in width and height to ensure they are accepted. Please try to upload nice quality photos to ensure your profile (and our site) looks good (no low quality grainy photos please). Some members photos are displayed on the home page and the better your photo, the better chance of new members joining to talk to you!

You cannot remove your profile photo – all members are required to have a profile photo of their face and those without will be removed from the site. We are strict about that so please do not test this theory.

How do I update my basic Profile information?

Click on Profile page (on top menu) and click on Edit to update your profile fields.

How do I add my interests and additional information to my profile

Click on Profile page (on top menu) and select More About Me – to add information such as About Me, Interest and My Ideal Date. There is an Interest search field in the search form so we encourage you to add this to your profile to allow someone to find you based on your interests.

How do I add additional photos to my profile?

Click on Profile page (on top menu) and select Media on the grey icons menu. You can add several images or other media to your profile.

How do I change my email address and/or site password?

Click on Profile Settings (on top menu). Select General if it’s not already select, and you will see fields to update your email and password. If your current email is incorrect, you will not be able to change it yourself as the email change requires confirmation through the old email. Please send a chat message to admin or email from another address at hello@greenteacoffeedate.com and we will change it for you.

How do I hide my profile from other members?

Click on Profile Settings (on top menu) and select Privacy and choose from options.

How do I find members in my area or by any other qualities such as gender or age

Click on Members page on (on top menu) and you will see a search form on top of the page. Select all the criteria for your search and click on Search button. You can also just view recently registered members of both genders below the search form.

Where do I see the list of all members?

Click on Members page (on top menu) and then scroll below grid of member faces to click on the link “Click here to view all members”. Alternatively you can go to greenteacoffeedate.com/members to see all members and select to view them by Last Active, Newest Registered or Alphabetical. This is a great way to see who’s active on the site and increase your chances of response.

How do I view a member’s profile?

Click on a member’s photo (you can do that from Members page or Activity page or any other page where member photos are visible) and you will be taken to their Profile page. Select Profile icon to view their basic information or click on any icon links to see their Friends, Groups or Media to view additinal photos.

How do I contact another member?

Click on a member’s photo and you will be taken to their Profile page. Underneath their photo, you can select to add them as a friend, send a private or public message. Public message will be available to see on the site. Private message will go directly to the member and will not be seen by anyone else. You can also contact online members through the Chat widget on the right side of your screen and send them a chat message (bottom of the screen on mobile).

Where do I view my new and old messages?

When you receive a new message, you will see an aqua button appear next to Messages on your top menu. You will also see an aqua button next to Notifications on the menu. Click on Messages to view your new and old messages.

How do I send a new message when I’m in my profile?

Select Messages icon (envelope) and click on Compose. Type in members @username ( not nickname) to send them either a private or public message i.e @greent64 (admin’s username)

Is all site activity posted on the wall?

Yes, all site activity is visible on the wall except private messages and chats. If you change profile photo, update a photo, comment in forum, upload a photo/video, comment on a member photo, post a public message in a group or to a site wall, it will be visible on the activity wall.  You can however, delete the activity on the wall and it will also remove that activity on your Profile activity tab. It will not delete the activity itself, but only the notification that it happened. Certain activities will give you options to keep them private.

Can I post a comment or photo to a Site Activity Wall?

Yes, you can post a comment, photo or video using text box at the top of the Activity page. You can also select to post directly in your profile, a group or if you make no selections, the comment will be posted directly to the wall.

Do you use member photos in ads?

We don’t use member photos in advertising such as Google Ads however we occasionally might use member photos to promote our site in social media such as Facebook or Instagram.

How old is this site?

We have started operating in September 2017.

What made you create this site?

We are an AMWF couple (a web designer and a teacher/writer) who met on a similar site few years ago (now defunct). We saw a niche and opportunity to recreate it but better. We are constantly improving and adding new features to the site to make it for a richer and fun experience and create a sense of community and understanding for our members. Thanks for joining us. We love working on this project.

©2020 Green Tea and Coffee, LLC

Site design

Log in with your credentials

or    

Forgot your details?

Create Account